Advanced Helpdesk - Resources
Once a Task has been logged it can be assigned to a Resource to complete the works. Each Resource can be assigned their own Time Record / s to record the details of each visit.
The list of available Resources can be viewed and filtered from this screen. Resources can be then be assigned to the Task.
Task Management > Advanced Helpdesk - Resources
The link will open the Advanced Helpdesk / Resources grids. They are grids that can be searched, sorted and customised as normal.
The top grid shows a list of available Resources. It is a grid that can be sorted and customised as normal.
There are additional filters to aid the User:
- Standard - shows all available Resources.
- Discipline -only shows Resources with the same Discipline as the Task.
- Show off duty Resources - shows all available Resources including those that are currently marked as off duty - ISM Module only
To add a new Time Record click New 
, to edit an existing Time Record click Edit 
. A pop up window will appear which will allow the creation or amendment of a Time Record.
Alternatively a Resource can be assigned by double clicking on the required Resource form the top grid.
The bottom grid shows a list of the Resources that have been assigned to the Task. It is a grid that can be sorted and customised as normal.
To edit an existing Time Record double click the required record.
For more information on Time Records see Advanced Helpdesk - Time Records
Advanced Helpdesk - Resources Additional Icons
Click to view more detail
To create Resources see Resources
